Claim Processing & Operational Analytics

Data Analytics to optimize claim processing and operational expenses

Operational analytics covers a broad spectrum of initiatives within the diversified life insurance industry, and can cover areas such as workforce and workload optimization and call center analytics. Claims management is a critical process in the Insurance life cycle. Quick and efficient claims processing increases customer satisfaction, optimizes settlements, and minimizes expenses. Analyzing and proactively managing the end-­-to-­-end process across regions, loss types, product lines, and business units helps Insurance companies better understand their most critical components in operational effectiveness and customer retention. Analytics solutions from xtLytics can help executives visualize and drill into key metrics on claims performance such as Cycle Time, Average Settlement Amount, and Claims Expense at an enterprise or transaction level. Complex information can be presented in graphical interfaces that encourage user interaction and discovery of insights.

Sample screen captures from our software.