xtLytics, LLC understands that every patient has different values and preferences based on his or her background and experience and hence provides a comprehensive solution in the field of patient care by developing a Patient Centered Cultural Intelligence (PCCQ) Model. This was done by identifying important parameters that are crucial to high patient satisfaction: Patient-Provider communication, Care-delivery and supporting mechanism, Workforce diversity, and Community engagement. The model can help healthcare providers in making informed decisions to increase their value to patients.
The PCCQ model by xtLytics can help healthcare providers deliver value based care to patients and at the same time improve their operational efficiency by:
- Quickly viewing performance measures and directing attention to under performing cost drivers of patient care
- Gaining insights to better understand what aspect of patient interaction may be lacking
- Retaining patients and marketing their message based on quality, safety and patient satisfaction
- Reducing readmission rate